How Job Boardly simplified custom domains for hundreds of customers

A conversation with Kyle Davidson, Co-founder of Job Boardly

500+

Customers

90%

Reduction in support tickets

40%

Faster job board launches

About Job Boardly

Job Boardly empowers entrepreneurs to launch and monetize their own job boards without technical complexity. With a comprehensive suite of features including paywalls, job alerts, custom domains, and Stripe integration, Job Boardly makes it simple for anyone to start their own job board business.

Unlike traditional SaaS platforms, Job Boardly offers their solution for a one-time payment, eliminating ongoing subscription costs for their customers. This unique approach has helped them attract and retain hundreds of satisfied job board owners.

The Challenge

Custom domains were becoming a real pain point. Our support inbox was getting flooded with DNS-related tickets, and our team was spending too much time walking everyone through technical DNS stuff instead of focusing on building new features.
— Kyle Davidson, Co-founder of Job Boardly

•High volume of support tickets related to DNS configuration
•Customers struggling with technical domain setup process
•Support team overwhelmed with technical implementation questions
•Delayed job board launches due to domain configuration issues

Kyle is very happy with the results

Since we started using saas custom domains our domain support has gone down by like 90%
Thank you
@dragocrnjac
for building it 🙏
If your SaaS supports custom domains you need this

The Solution

SaaS Custom Domains provided Job Boardly with an automated solution that transformed their domain setup process:

•Automated DNS instruction emails with clear, step-by-step guidance
•Streamlined domain verification process
•Self-service domain management for customers
•Reliable infrastructure without maintenance overhead

Key Results

Reduced Support Load

90% reduction in domain-related support tickets, freeing up the team to focus on product development

Faster Launches

40% reduction in time-to-launch for new job boards, improving customer satisfaction

Scalable Growth

Successfully scaled to support 500+ customers without increasing support team size

Improved Experience

Simplified domain setup process leading to higher customer satisfaction and fewer support requests

Final Thoughts

If you're offering custom domains in your SaaS, this saves a ton of headaches. The automated DNS instructions alone are worth it.
— Kyle Davidson, Co-founder of Job Boardly

Kyle

Hey Kyle! Wanted to catch up about how Job Boardly has been using our custom domains solution. Mind if I ask you a few questions?

11:23 AM

Sure thing! Happy to share our experience.

11:24 AM

First, could you tell me a bit about Job Boardly? What does your company do?

11:24 AM

We help entrepreneurs launch their own job boards without the tech headaches. Everything's included - paywalls, job alerts, custom domains, Stripe integration - the whole package.

Best part? It's a one-time payment, not another monthly subscription.

11:25 AM

What was the domain setup situation like before using our service?

11:26 AM

Custom domains were becoming a real pain point. Users were getting stuck with DNS setup, and honestly, it was eating up way too much of our support team's time.

Our support inbox was getting flooded with DNS-related tickets. Users were getting frustrated trying to launch their job boards, and our team was spending too much time walking everyone through technical DNS stuff instead of focusing on building new features.

11:28 AM

How did our solution help with these challenges?

11:29 AM

The automated DNS instruction emails were a game-changer. Users started getting clear, step-by-step guidance on exactly what they needed to do. No more back-and-forth emails trying to explain DNS records.

The whole integration just works without us having to think about it, which is exactly what we needed.

11:31 AM

That's great to hear! Have you seen any measurable improvements?

11:32 AM

Absolutely! Support tickets about domain setup dropped by over 90%. Users are getting their job boards launched about 40% faster now.

There's way less confusion around the whole domain setup process. The service just works, and when we need something, you guys are quick to help out.

11:34 AM

Would you recommend our service to other SaaS companies?

11:35 AM

Yeah - if you're offering custom domains in your SaaS, this saves a ton of headaches. The automated DNS instructions alone are worth it.

11:36 AM

Message

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