FAQ
Frequently Asked Questions
Get answers to common questions about our custom domain solution. Can't find what you're looking for? Contact our support team.
Getting Started
Essential information about trials, pricing, and initial setup
Integration & Technical Details
Technical information about implementation and compatibility
Infrastructure & Performance
Information about our infrastructure, reliability, and pricing
Getting Started
Essential information about trials, pricing, and initial setup
Can I try it for free?
Yes! You can start a 7-day free trial. A credit or debit card is required to start, and you can cancel at any time. The trial gives you full access to all features and as many domains as you need.
What counts as a domain on my bill?
Every custom domain you add counts as one, whether or not its DNS is set up yet. A domain that redirects to www counts as two, because www gets its own certificate. Each URL redirect counts as one. With a wildcard domain, every subdomain that received requests in the last 30 days counts as one. Suspended domains aren't counted.
Do you offer a self-hosted version?
Only as part of an enterprise contract. Contact sales@saascustomdomains.com for details.
Can you help us implement a custom domains system on our own servers?
We offer an on-premises package only as part of an enterprise contract. Contact us at sales@saascustomdomains.com for more information.
How do you generate TLS certificates?
We use Let's Encrypt and ZeroSSL to generate certificates.
What are the rate limits?
The API allows 360 requests per minute per API token, on every plan. Traffic to your custom domains isn't capped by plan. You can add your own rate limits with Rules.
Integration & Technical Details
Technical information about implementation and compatibility
Can I use Cloudflare with SaaS Custom Domains?
Yes, we call this feature SaaS Custom Domain Shield. With Shield, you can use Cloudflare for DDoS protection, CDN and security, and SaaS Custom Domains for custom domains.
Will I have to change the code of my SaaS app?
It depends on your use-case. You may need to change your code a bit. But, usually it's a quick change and we can help you with that.
Where are the TLS certificates for my custom domains stored?
They are safely stored in Amazon's durable distributed file storage.
Can my users point their CNAME to my domain instead of in.saascustomdomains.com?
Yes, point a CNAME on your own domain, e.g. in.myapp.com to in.saascustomdomains.com, and ask your users to point their CNAME to in.myapp.com.
Infrastructure & Performance
Information about our infrastructure, reliability, and pricing
Where are you servers located?
Our servers run on all continents. We use Amazon Web Services (AWS).
How do you ensure high availability and reliability?
The service is distributed across multiple regions. Incoming traffic is first routed to the closest entry-point to our private network, and then travels to the closest healthy server. Using the private network keeps packet loss, jitter, and latency consistently low, even when the Internet is congested. In case of a server or a region experiencing issues, the traffic is routed to the closest healthy region.
Do you charge extra for bandwidth?
No, we do not charge extra for bandwidth.
Are there any add-ons?
Yes, two optional add-ons for paid plans. Domain Analytics shows analytics for each domain on your dashboard, on the domain's page and in the Analytics API (every paid plan already includes a traffic dashboard with totals across all your domains). Caching adds HTTP caching at the edge, with a default TTL for your account, overrides per domain, and purging from the dashboard or API. You can turn either one on or off at any time from Billing.
Still have questions?
Our team is here to help. Book a demo or contact us directly.